Q: Are you a factory or trading company?
A: We are a professional manufacturer with independent R&D, production and sales team. We own complete production lines and quality control systems, providing factory direct prices, stable production capacity and reliable OEM/ODM customized services for global customers.
Q: Do your products have international certification for overseas sales?
A: Yes. All our mainstream products have passed CE, FCC, RoHS, PSE and other global authoritative certifications, fully compliant with the import standards of Europe, America, Japan, Karea, Southeast Asia and other regions, supporting smooth customs clearance and global sales.
Q: Can I put my Logo on the pens or package?
A: Absolutely. We provide one-stop customized services, including custom logo, personalized packaging, functional adjustment, structural optimization and new product development. Our professional R&D team can tailor exclusive products according to customers’ market positioning and design requirements.
Q: What is your production lead time and delivery days?
A: For in-stock products, we support fast shipment within 3-7 working days. For customized orders and bulk mass orders, the delivery time is 15-30 working days according to order quantity and customization requirements. We guarantee stable delivery and strict order schedule management.
Q: What about your product quality and testing standards?
A: All products undergo multi-dimensional strict tests before shipment, including high and low temperature resistance, aging endurance, compatibility, durability and stability tests. We implement full-process quality inspection from raw materials to finished products to ensure low defective rate and stable product performance.
Q: What after-sales services can you provide?
A: We provide full-cycle after-sales support, including quick online response, professional technical guidance, product usage troubleshooting, warranty service and long-term technical update support. We solve overseas customers’ after-sales problems efficiently and protect customers’ long-term market interests.
Q: Do you have independent intellectual property rights?
A: Yes. We own a number of appearance patents, utility model patents and software copyrights. We master core technologies such as stylus low latency, intelligent palm rejection and fast charging, with obvious technical advantages over homogeneous products.